| Revision as of 06:39, 16 July 2021 edit2806:2f0:4020:5511:2cf8:caf0:3b13:25c5 (talk)No edit summaryTags: Reverted references removed Visual edit Mobile edit Mobile web edit← Previous edit | Revision as of 06:40, 16 July 2021 edit undoRdp060707 (talk | contribs)Extended confirmed users, Pending changes reviewers, Rollbackers86,732 editsm Reverted edits by 2806:2F0:4020:5511:2CF8:CAF0:3B13:25C5 (talk) to last revision by Zobh: unexplained content removalTags: Rollback SWViewer [1.4]Next edit → | ||
| Line 2: | Line 2: | ||
| {{short description|Telephone surveying technique that includes assistance by a software application}} | {{short description|Telephone surveying technique that includes assistance by a software application}} | ||
| {{more citations needed|date=February 2012}} | {{more citations needed|date=February 2012}} | ||
| '''Computer-assisted telephone interviewing''' ('''CATI''') is a telephone surveying technique in which the interviewer follows a script provided by a software application. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. The software is able to customize the flow of the questionnaire based on the answers provided, as well as information already known about the participant. It is used in B2B services and corporate sales. | '''Computer-assisted telephone interviewing''' ('''CATI''') is a ] ] technique in which the interviewer follows a script provided by a software application. It is a structured system of ] collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data.<ref name="uslabor">{{cite web|url=http://www.bls.gov/bls/glossary.htm|title=BLS Information |date=February 28, 2008|work=Glossary|publisher=U.S. Bureau of Labor Statistics Division of Information Services |accessdate=2009-05-05}}</ref> The software is able to customize the flow of the questionnaire based on the answers provided, as well as information already known about the participant. It is used in ] services and corporate sales. | ||
| CATI may function in the following manner: | CATI may function in the following manner: | ||
| Line 13: | Line 13: | ||
| * CATI software has built-in logic, which also enhances data accuracy. | * CATI software has built-in logic, which also enhances data accuracy. | ||
| * The program will personalize questions and control for logically incorrect answers, such as percentage answers that do not add up to 100 percent. | * The program will personalize questions and control for logically incorrect answers, such as percentage answers that do not add up to 100 percent. | ||
| * The software has built-in branching logic, which will skip questions that are not applicable or will probe for more |
* The software has built-in branching logic, which will skip questions that are not applicable or will probe for more detail when warranted. | ||
| * Automated dialers are usually deployed to lower the waiting time for the interviewer, as well as to record the interview for quality purposes. | |||
| * | |||
| ==Automated computer telephone interviewing== | ==Automated computer telephone interviewing== | ||
Revision as of 06:40, 16 July 2021
"ACTI" redirects here. Not to be confused with Act One. Telephone surveying technique that includes assistance by a software application | This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Find sources: "Computer-assisted telephone interviewing" – news · newspapers · books · scholar · JSTOR (February 2012) (Learn how and when to remove this message) |
Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. The software is able to customize the flow of the questionnaire based on the answers provided, as well as information already known about the participant. It is used in B2B services and corporate sales.
CATI may function in the following manner:
- A computerized questionnaire is administered to respondents over the telephone.
- The interviewer sits in front of a computer screen.
- Upon command, the computer dials the telephone number to be called.
- When contact is made, the interviewer reads the questions posed on the computer screen and records the respondent's answers directly into the computer.
- Interim and update reports can be compiled instantaneously, as the data are being collected.
- CATI software has built-in logic, which also enhances data accuracy.
- The program will personalize questions and control for logically incorrect answers, such as percentage answers that do not add up to 100 percent.
- The software has built-in branching logic, which will skip questions that are not applicable or will probe for more detail when warranted.
- Automated dialers are usually deployed to lower the waiting time for the interviewer, as well as to record the interview for quality purposes.
Automated computer telephone interviewing
Automated computer telephone interviewing (ACTI) is a technique by which a computer with speaker-independent voice recognition capabilities asks respondents a series of questions, recognizes then stores the answers, and is able to follow scripted logic and branch intelligently according to the flow of the questionnaire based on the answers provided, as well as information known about the participant. This technique is also referred to as interactive voice response (IVR).
See also
References
- "BLS Information". Glossary. U.S. Bureau of Labor Statistics Division of Information Services. February 28, 2008. Retrieved 2009-05-05.
- Marketing Research. School of Business & Accountancy, Ngee Ann Polytechnic. Jonas Lee. Pearson.
 | This article related to telecommunications is a stub. You can help Misplaced Pages by expanding it. |